Discount: 50% Off
Keeping up with the ever-changing digital space, we employ creative digital strategies and out of the box solutions to fulfill your digital needs.
Direct Customer Support Personal Live Chat | Email Us

Refund and Return Policy


At Designstime, we value transparency and fairness in every client relationship. This Refund and Return Policy outlines how cancellations, refunds, and adjustments are handled for all services provided by our agency. By engaging our services, you agree to the following terms.

  • 1. General Policy: All payments made to Designstime are for professional services, not physical products. Therefore, our refund policy applies only to digital services such as web design, SEO, content creation, or marketing packages.
  • 2. Project Initiation: Once a project has started (after approval, deposit payment, or initial setup), refunds are not applicable for work already completed. This includes planning, research, design drafts, or any stage that involves allocated resources or time.
  • 3. Deposit and Advance Payments: Deposits or advance payments are non-refundable as they reserve our time and resources for your project. If you choose to cancel before project commencement, partial refunds may be considered based on resource allocation.
  • 4. Project Cancellation by Client: If a client requests cancellation after work has started, only the portion of work not yet completed will be reviewed for partial refund eligibility. Completed stages or delivered files cannot be refunded.
  • 5. Project Cancellation by Designstime: In rare cases where Designstime must cancel a project due to unforeseen circumstances, a full or partial refund will be issued promptly, depending on the work completed and resources used.
  • 6. Revision and Redesign Requests: Each package includes a specific number of revisions. Additional revisions or redesign requests beyond the agreed scope may incur extra costs and are not covered under this refund policy.
  • 7. Non-Refundable Services: Due to the digital nature of our business, the following services are strictly non-refundable: – SEO and marketing campaigns after launch – Domain registration or hosting services – Third-party software or plugin licenses – Completed design, branding, or development deliverables
  • 8. Delivery and Timelines: Delays caused by client inaction, lack of feedback, or content submission are not grounds for refund. Timelines may be adjusted accordingly to ensure quality completion.
  • 9. Refund Processing: Approved refunds will be processed within 10–15 business days using the same payment method. Bank or transaction fees (if applicable) are deducted from the total refund.
  • 10. Dispute Resolution: If you believe an error occurred in billing or project handling, please contact us within 7 days of invoice issuance. Our support team will review your concern in detail and aim for a fair resolution.
  • 11. Service Guarantee: We guarantee high-quality, ethical, and compliant service delivery. However, due to the dynamic nature of digital marketing and search engine algorithms, specific outcomes (such as rankings or conversions) cannot be guaranteed.
  • 12. Contact for Refund Queries: For refund requests or project cancellations, please email us at info@designstime.com or reach us via WhatsApp at +44 7821 038305. We review every request carefully to ensure fair resolution.
  • 13. Policy Updates: Designstime reserves the right to modify this Refund Policy at any time. Updates will appear on this page, and continued use of our services constitutes acceptance of the revised terms.

Our goal is to maintain trust, transparency, and long-term partnerships with every client. We aim to ensure every project receives fair consideration, whether ongoing or cancelled, while upholding professional integrity at all times.